Shipping policy

At Simple-Label, every order is prepared with care. Because many of our products are freshly roasted or made to order, shipping times may differ depending on what you've purchased.

Our goal is to get your order to you as quickly as possible while maintaining the quality you expect.

Coffee & Tea Orders

Our coffees are freshly roasted to order, not pulled from warehouse inventory. This allows us to deliver coffee at peak freshness.

Most coffee and tea orders are processed and prepared for shipment within 1–5 business days. Once shipped, delivery typically takes an additional 1–5 business days within the United States, depending on your location and the shipping carrier.

Every coffee order includes tracking information, which will be emailed to you as soon as your order ships.

Lifestyle Products

Apparel, mugs, hats, drinkware, and other lifestyle items are custom made specifically for your order.

Most lifestyle products are produced within 2–7 business days before shipping. Once production is complete, shipping times vary depending on the shipping method selected and your delivery location.

Because every item is made to order, production times may be longer during holidays or periods of high order volume.

Orders Containing Multiple Product Types

If your order contains both coffee or tea and lifestyle products, your items may arrive in separate shipments.

Because these products are fulfilled by different production partners, they may ship independently and arrive on different days.

You will receive tracking information for each shipment as it becomes available.

Shipping Rates

Shipping costs are calculated during checkout based on:

  • Product type
  • Order size
  • Shipping destination
  • Shipping method selected

Any available free shipping promotions will be clearly displayed on our website during checkout.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear after your shipping confirmation email is sent, as carriers may require additional time to scan packages into their systems.

Shipping Delays

Estimated shipping times are provided in good faith but are not guaranteed.

Occasionally, delays may occur due to:

  • Severe weather
  • Carrier delays
  • High holiday demand
  • Supply chain interruptions
  • Production delays beyond our control

If your order experiences an unusual delay, we'll do our best to keep you informed.

Incorrect Shipping Addresses

Please carefully review your shipping address before completing your purchase.

Simple-Label cannot guarantee refunds or replacements for orders shipped to an incorrect address provided during checkout.

If you notice an error after placing your order, please contact us immediately. We'll do our best to update the address before production or shipment begins, but changes cannot be guaranteed once an order has entered production.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears to be lost in transit, or you experience another shipping issue, please contact us as soon as possible at info@simple-label.com.

We'll work with you and the shipping carrier to investigate the issue and determine the most appropriate resolution.

International Shipping

At this time, Simple-Label primarily ships within the United States.

If international shipping becomes available, applicable shipping rates, delivery estimates, customs fees, duties, and taxes will be calculated during checkout. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Questions?

If you have any questions about shipping or your order, we'd be happy to help.

Simple-Label

Email: info@simple-label.com

Website: www.simple-label.com

Thank you for choosing Simple-Label.

We appreciate your patience while we freshly roast your coffee and carefully prepare every order.

Stay Wild. Live Simple.

Effective Date: August 5, 2026