FAQs
Frequently Asked Questions
Coffee & Tea
Is your coffee freshly roasted?
Yes. Every bag of coffee is freshly roasted after you place your order to ensure it arrives as fresh as possible.
Is your coffee specialty grade?
Yes. We source high-quality specialty-grade Arabica coffees selected for exceptional flavor, consistency, and quality.
Do you offer whole bean and ground coffee?
Yes. Most coffees are available as whole bean or ground. Please select your preferred grind before adding your coffee to your cart.
How long does coffee stay fresh?
For the best flavor, we recommend enjoying your coffee within 30–60 days of the roast date. Store it in a cool, dry place away from direct sunlight.
Do you sell decaf?
Yes. Our Unwind coffee is naturally decaffeinated using the Swiss Water® Process.
Where does your coffee come from?
Our coffees are sourced from some of the world's finest growing regions, including Guatemala, Colombia, Ethiopia, Peru, Mexico, Honduras, Tanzania, Brazil, Costa Rica, Bali, Sumatra, and more.
Each product page lists the specific origin of that coffee.
Are your teas loose leaf?
Yes. Our teas are premium loose-leaf blends selected for flavor, freshness, and quality.
Shipping
How long will my order take to ship?
Coffee and tea are typically prepared and shipped within 1–5 business days.
Lifestyle products such as apparel, mugs, hats, and drinkware are custom made and generally ship within 2–7 business days.
Will everything arrive together?
Not always.
Coffee, tea, and lifestyle products are produced by different fulfillment partners, so they may arrive in separate packages.
You'll receive tracking information for each shipment.
Do you ship internationally?
Currently, we primarily ship within the United States.
Can I track my order?
Yes.
As soon as your order ships, you'll receive an email with tracking information.
Returns & Refunds
Can I return coffee?
Because our coffee is freshly roasted to order, we cannot accept returns or exchanges on coffee or tea.
If your order arrives damaged or incorrect, please contact us within 30 days and we'll make it right.
Can I return apparel or mugs?
Because every lifestyle product is made specifically for your order, we cannot accept returns due to ordering the wrong size, color, or changing your mind.
If your item arrives damaged, defective, or incorrect, we'll gladly replace it or issue a refund.
What if my order arrives damaged?
Please email us within 30 days with:
- Your order number
- A description of the issue
- Photos of the damaged item
We'll work quickly to resolve the problem.
Ordering
Can I change or cancel my order?
If your order hasn't entered production yet, we'll do our best to help.
Because many products begin production shortly after ordering, changes cannot be guaranteed.
What payment methods do you accept?
We accept major credit cards and other secure payment methods available during checkout.
Is my payment information secure?
Yes.
Payments are processed through secure third-party payment providers. Simple-Label never stores your complete payment information.
About Simple-Label
What is Simple-Label?
Simple-Label is a lifestyle brand inspired by slower mornings, meaningful adventures, and everyday moments worth remembering.
Coffee is where our story begins—but our goal is to create products that encourage a simpler, more intentional way of living.
Why "Simple-Label"?
We believe life doesn't have to be complicated to be meaningful.
Our products are designed to reflect that philosophy: simple, useful, and timeless.
Do you roast your own coffee?
We work with trusted specialty coffee roasting partners who roast our coffee fresh to order using high-quality beans sourced from around the world.
Where are you located?
Simple-Label is proudly based in Texas.
How can I contact you?
Email us anytime at:
We typically respond within 1–2 business days.
Promotions
Do you offer discounts?
Yes.
Join the Simple-Label Journal and receive 10% off your first order, along with early access to new products, seasonal releases, and exclusive offers.
Do you have gift cards?
If available, digital gift cards can be purchased directly through our website and never expire.
Sustainability
Are your products made to order?
Yes.
Many of our products are made or roasted after you place your order.
This helps reduce waste while ensuring you receive fresh coffee and thoughtfully produced lifestyle goods.