Refund policy
Refund & Return Policy
At Simple Label, we work with trusted fulfillment partners like Printify and Dripshipper to deliver high-quality products including coffee, tea, mugs, and apparel. Since all products are made-to-order, our return and refund policy is designed accordingly.
📦 Returns & Exchanges
We do not accept returns or exchanges in the following cases:
- Wrong size selected (especially for T-shirts)
- Change of mind
- Minor color or design variation
- Custom or made-to-order products
👉 Important: We do not accept physical returns as products are fulfilled by third-party partners.
❌ Order Issues (Damaged, Defective, or Incorrect Items)
If you receive:
- A damaged item
- A defective product
- Wrong item delivered
You are eligible for a free replacement or full refund.
What to do:
- Contact us within 7 days of delivery
- Share clear photos of the product and packaging
- Include your order number
⚖️ Responsibility Breakdown
1. Our Responsibility
If the mistake is from our side or our suppliers (Printify/Dripshipper):
- We will replace the product or issue a full refund
- No extra cost to you
2. Customer Responsibility
If the issue is due to:
- Wrong address entered
- Incorrect product selection
👉 You will need to place a new order. Refunds are not applicable.
3. Carrier or External Issues
If the issue is due to:
- Shipping carrier delays
- Lost or undelivered packages
We will assist you, but resolution may depend on the shipping provider. In some cases:
- Replacement can be arranged
- Partial support may be provided
💳 Refund Process
Once approved:
- Refund will be issued to original payment method
- Processing time: 5–10 business days
🚫 Order Cancellation
- Orders can be canceled within 12 hours of placing the order
- After that, production starts → cancellation not possible
🌍 International Orders
- Delivery times may vary
- Customs delays are not under our control
- Refunds are not applicable for delays caused by customs
📩 Contact Us
For any issues, contact us at:
info@simple-label.com