Refund policy
At Simple-Label, we want you to love what you receive. Because many of our products are made to order or freshly roasted specifically for your purchase, our return policy differs depending on the product type.
If you ever experience an issue with your order, please contact us at info@simple-label.com. We'll always do our best to make things right.
Coffee & Tea
All coffee is freshly roasted to order, and tea is packaged specifically for your purchase.
For food safety and quality reasons, coffee and tea cannot be returned or exchanged once shipped.
If We Made a Mistake
If you receive:
- The wrong coffee or tea
- The wrong grind selection
- An incorrect product
- A damaged package
- A product with a quality issue caused by us
Please contact us within 30 days of delivery with your order number and clear photos of the issue.
If the error was ours, we'll gladly replace your order or provide an appropriate refund at no additional cost.
Incorrect Shipping Information
If an incorrect shipping address or product selection was provided during checkout, we are unable to offer refunds or free replacements. Please review your order carefully before completing your purchase.
Carrier Issues
If your package is delayed, lost, stolen, or marked as delivered but cannot be located, please contact us.
We'll work with you to determine the best solution, which may include filing a carrier claim or arranging a replacement order when appropriate.
Apparel, Drinkware & Lifestyle Goods
Our apparel, mugs, hats, and other lifestyle products are custom made specifically for each order.
Because of this, we do not accept returns or exchanges due to:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind
- Buyer's remorse
- Preference changes
Please review sizing charts and product details carefully before placing your order.
Damaged or Defective Items
If your item arrives:
- Damaged
- Defective
- Incorrect
- With a manufacturing error
Please contact us within 30 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
If the issue qualifies, we'll gladly arrange a replacement or refund at no additional cost. In most cases, you will not be required to return the damaged item.
Order Cancellations
Because many of our products begin production shortly after an order is placed, we cannot guarantee cancellation requests.
If you need to cancel or modify an order, please contact us as soon as possible. If production has not yet begun, we'll do our best to accommodate your request.
Refund Processing
Approved refunds will be issued to your original method of payment.
Depending on your financial institution, refunds may take 5–10 business days to appear after processing.
Contact Us
If you have any questions about your order or this policy, we're here to help.
Simple-Label
Email: info@simple-label.com
Website: www.simple-label.com
Thank you for supporting Simple-Label.
We appreciate every order and are committed to providing quality products and outstanding customer service.
Stay Wild. Live Simple.
Effective Date: August 5, 2026